Shipping & Delivery
FROM OUR HANDS TO YOURS
Your ritual is worth preparing with care.
Every ANARC Essentials order is prepared with attention—from inspecting each product to securing the package for its journey. Below, you’ll find what to expect after placing your order and what to do if something does not arrive as expected.
Order Processing
Our standard processing time is 3–5 business days, excluding weekends and federal holidays. Processing time is the time ANARC needs to prepare your order before it is handed to the carrier.
During launches, restocks, holidays, or periods of high order volume, processing may extend to 5–7 business days. When an extended timeline applies, it will be communicated before checkout.
ANARC Essentials products are handcrafted in thoughtfully prepared small batches. Most core products are maintained as small-batch inventory; occasionally, a product may need to be replenished while your order is being prepared.
Shipping Rates & Methods
ANARC currently offers standard shipping within the United States. Shipping rates are calculated at checkout based on the contents of your order and its destination.
We are not offering a permanent complimentary-shipping threshold during our initial data-collection period. Limited promotional shipping offers may occasionally be available and will be subject to the terms shown at the time of the promotion.
PO Boxes may be accepted when supported by the available carrier and service.
Processing Time vs. Transit Time
Processing time and carrier transit time are separate. Estimated transit begins after your order has been prepared and accepted by the carrier.
If expedited shipping is offered in the future, it will shorten the carrier’s transit service only. It will not shorten ANARC’s stated processing time unless expressly noted.
Order Confirmation & Tracking
After checkout, you will receive an order confirmation showing the details submitted with your order. This confirms that ANARC received your order—it does not mean the package has shipped.
Once your order is fulfilled, you will receive a shipping confirmation with available tracking information. Please allow time for the carrier’s tracking system to update after the label is created and the package is accepted.
Please Review Your Address
Review the shipping address shown in your order confirmation immediately. If something is incorrect or incomplete, contact ANARC as soon as possible.
We will make a reasonable effort to update an address before fulfillment progresses, but changes cannot be guaranteed once an order has entered fulfillment. After the carrier accepts a package, ANARC cannot guarantee that it can be rerouted.
For order security, address changes will not be completed solely through a social-media message. Please contact us through an official support channel and provide the information needed to verify the order.
Incorrect or Incomplete Addresses
If a customer-provided address is incorrect or incomplete and the package is returned to ANARC, the customer is responsible for the cost of reshipping it. If the addressing error was made by ANARC, we will cover the cost of correcting it.
Orders returned because they were refused, unclaimed, or otherwise undeliverable will be reviewed according to the circumstances and ANARC’s applicable policies.
Carrier Delays
Weather, holidays, transportation disruptions, and other carrier conditions may occasionally delay a package after it leaves ANARC. Tracking provides the most current carrier information.
If your order appears unusually delayed, contact us. We will review the tracking and help determine the appropriate next step, including assisting with a carrier inquiry when appropriate.
Marked Delivered, but Not Received
Carrier scans can occasionally appear before a package is physically available. If tracking shows delivered but you cannot find the package:
- Allow up to 48 hours from the delivery scan.
- Check your mailbox, mailroom, package room, porch, side door, or other secure delivery area.
- Ask household members, building staff, or nearby neighbors when appropriate.
- Confirm that the shipping address on your order is correct.
If the package has not appeared after 48 hours, contact ANARC with your order number and shipping details. We will review the available information and help investigate.
Submitting a report does not automatically guarantee a refund or replacement. Each case is reviewed using the order details, tracking, carrier information, and surrounding circumstances.
Damaged in Transit
Please report products damaged during transit within 3 calendar days of delivery.
Include your order number, a brief description, clear photographs of the affected product, the shipping package, and the shipping label when requested. Keep the product and all original packaging until our review is complete.
When transit damage is verified, ANARC will determine the appropriate resolution based on the circumstances and product availability. You will not be charged additional shipping to correct a verified error or covered transit-damage issue.
Wrong or Missing Items
Please report a wrong or missing item within 7 calendar days of delivery. Include your order number, the name of the affected item, and photographs when applicable.
If ANARC made a verified fulfillment mistake, we will make it right at no additional shipping cost to you.
Warm-Weather Shipping
Some ANARC products contain botanical oils and butters that naturally respond to temperature. Butter Cream and Botanical Body Polish may soften when exposed to heat, while Whipped Body Butter is especially heat-sensitive.
We use seasonally appropriate packing precautions when warranted, but insulation slows heat transfer—it does not refrigerate a package throughout transit. Whipped Body Butter may be seasonally restricted or temporarily unavailable for shipping when temperatures are too high to protect the intended experience.
Bring warm-weather deliveries indoors promptly. Keep products upright and allow warm items to return gradually to a cool room temperature before opening. Visit Product Care for formula-specific guidance.
Order Changes & Cancellation Requests
Contact us as soon as possible if you need to request a change or cancellation. Requests are not guaranteed once fulfillment has begun, and an order cannot be canceled after it has shipped.
Where We Currently Ship
ANARC currently ships within the United States. International shipping, including Canada, may be introduced later after we establish the systems needed to serve international customers reliably.
Need Help With an Order?
We would rather help you understand what is happening than leave you guessing.
Contact ANARC and include your order number so we can assist you efficiently.